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How to Check Du Balance: Prepaid, Postpaid, Data Balance

Du Balance Check

Du is one of the leading telecommunication service providers in the United Arab Emirates (UAE). It is a prominent telecommunications company offering a wide range of services, including mobile, fixed-line, broadband, and TV services. The telecom company is known for its reliable network coverage, innovative products, and exceptional customer service.

It caters to both individual and business customers, providing them with high-quality communication solutions and connectivity options. With its extensive infrastructure and commitment to technological advancements, it has established itself as a trusted and popular telecom operator in the UAE. Whether you own a prepaid or a postpaid number, there are multiple methods to check your account details.

Importance of checking Du balance

Checking Du balance is essential for several reasons:

  1. Cost Control: By regularly checking your account, you can monitor your usage and expenses. This helps you stay within your budget and avoid exceeding your allocated resources. It enables you to track your spending on calls, data usage, SMS, and other services that you opted for.
  2. Avoiding Unexpected Charges: You can prevent any surprises in the form of unexpected charges or additional fees. You can keep track of your usage and take necessary actions to avoid unnecessary expenses.
  3. Recharge Management: Knowing the balance allows you to assess when you need to recharge or top up your account. This ensures that you always have sufficient credit to continue using the services without interruptions.
  4. Service Evaluation: By reviewing your usage patterns and expenses, you can assess if your current plan meets your needs or if you should consider switching to a different plan offering better value for money.
  5. Usage Optimization: You can identify areas where you may be overspending and adjust your usage accordingly, optimizing your consumption and maximizing your resources.
  6. Account Security: If you notice any discrepancies, you can promptly contact Du customer service to address the issue and ensure the security of your account.

Checking the balance

Whether you need to track your prepaid credit or monitor your postpaid usage, the company provides user-friendly options to ensure you have visibility and transparency over your account balance.

Method 1: Checking Du Balance through the Du Mobile App

This is a convenient and user-friendly method. Follow the below steps:

  • Download Du Mobile App.
  • If you already have an account, sign in using your credentials (username and password).
  • If you don’t have an account, you must create one by following the on-screen instructions.
  • Once logged in to the Mobile App, tap the “Balance” or “My Account” option to access your balance information.
  • On the balance screen, you can view your current Du balance.
  • The app may provide additional details such as data usage, call minutes, and SMS count.

Method 2: Checking Du Balance via USSD Code

Using the USSD code method, you can quickly access your account information without needing an internet connection or mobile app. It is a convenient option, especially when you’re on the go and need to check your balance quickly.

  • Dial the USSD Code – *135# for balance checking.
  • After dialing the USSD code, wait for a few seconds as the system processes your request.
  • Du will send a response message displaying your current details on your device’s screen.
  • Take note of the information provided in the response message. It may include details such as the remaining credit, data balance, and validity period.

Method 3: Checking Du Balance through SMS

You must have sufficient credit or SMS allowance to send the SMS message. Sometimes, charges may be associated with sending the SMS command to check your Du balance. It is recommended to check with Du or refer to their official website for any additional instructions or charges related to SMS-based checking.

  • Open the Messaging App and compose a new message.
  • In the recipient or phone number field, enter the Du SMS number – 1335.
  • In the message body, type the SMS command “BAL” or “BALANCE” to check your details.
  • After entering the SMS command, send the message to the designated SMS number.
  • It will process your request and send a response SMS with your current balance information.
  • The response message will provide details such as the remaining credit, data balance, and validity period.

Method 4: Checking Du Balance through Customer Service

Customer service ensures personalized assistance and immediate access to your account information. If you have any other inquiries or issues related to your Du account, you can address them directly with a customer service representative.

  • Visit the official Du website or refer to your service documentation for the customer service hotline number.
  • Dial the Customer Service Hotline.
  • Once connected to the customer service hotline, listen carefully to the recorded voice prompts or follow the instructions provided by the automated system.
  • Choose the appropriate options to navigate the balance inquiry section or speak to a customer service representative.
  • When prompted or connected to a customer service representative, clearly state that you want to check your balance.
  • Provide any necessary information the customer service representative requests, such as your account number, phone number, or personal details for verification purposes.
  • The customer service representative will access your account information and provide your current Du balance.
  • They may also provide additional details such as data usage, call minutes, or any promotions or offers available.

Method 5: Checking Du Balance Online

The official Du website provides a convenient way to access your information using a computer or mobile device with an internet connection. It allows you to review your details in a user-friendly interface.

  • Launch the Du Website –
  • Enter your account credentials, such as your username and password, in the respective fields on the login page.
  • If you don’t have an account, you may need to create one by following the registration process provided on the website.
  • Once logged into your account, you will be directed to your account dashboard or profile page.
  • In the balance section, you can view your current balance and any additional details such as data usage, call minutes, and SMS count.


Regularly checking your Du balance empowers you to manage your usage, control costs, and make informed decisions about your telecom services. You can enjoy uninterrupted communication services by staying updated on your account. Remember, for specific instructions, accurate codes, or any additional details related to checking your balance, refer to the official website or contact their customer service.